Returns & Exchanges
At ÖZDEDE SHOP, we prioritize the freshness and quality of our food products. If your order arrives damaged or does not meet our high standards, you can initiate a return within 14 days of delivery.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your food items.
Provide Documentation
Attach clear photos of the product and packaging, especially if the items were damaged during transit or show quality concerns.
Approval & Instructions
Once our quality control team reviews your request, we will send you a return authorization and specific shipping instructions.
Refund Processing
After receiving and inspecting the returned goods, we will process your refund or send a replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing