Frequently Asked Questions
Everything you need to know about shopping at ÖZDEDE SHOP
How do you ensure the freshness of your food products?
We maintain strict quality control and temperature-regulated storage. Every order is packed with care and shipped in specialized packaging to ensure your items arrive as fresh as they left our warehouse.
What are your shipping rates and delivery times?
We offer standard and express shipping options. Most orders are processed within 24 hours and typically arrive within 3-5 business days depending on your location.
Do you offer international shipping?
Currently, we ship to a select range of international destinations. Please enter your address at checkout to see if delivery is available in your region and to view applicable shipping fees.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
Are your products suitable for specific dietary requirements?
We provide detailed ingredient lists and allergen information on every product page. You can also use our website filters to find Halal, gluten-free, or vegan options.